Shipping policy

Shipping Policy

Thank you for choosing Woof Craft! We are dedicated to getting our handcrafted pet gear into your hands (and paws) as quickly and safely as possible.

1. Order Processing Time

All orders are processed within 3-5 business days.

  • Handmade/Custom Items: Because our items are crafted with care, please allow an additional 7-14 days for production during peak seasons.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We primarily use USPS to ensure your items arrive safely.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Ground 3–7 business days Calculated at Checkout
Priority Mail 2–3 business days Calculated at Checkout
Local Delivery
 1-2 business days Calculated at Checkout

Local Delivery (The "Neighbor" Rates)

We are happy to offer tiered local delivery for our customers. Your delivery zone is automatically calculated at checkout based on your distance from our location.

Zone Distance Min. Order Delivery Fee
Local Delivery Up to 6 miles $10.00 FREE
Extended Local 6.1 – 20 miles $10.00 $5.00
Zone 1 Delivery 20.1 – 40 miles $25.00 $10.00
Zone 2 Delivery 40.1 – 60 miles $25.00 $15.00
Zone 3 Delivery 60.1 – 100 miles $50.00 $20.00

 

Delivery delays can occasionally occur due to weather or carrier issues outside of our control.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. International Shipping

We currently do not ship outside of the United States.

 

  • If and when we do ship internationally: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Woof Craft is not responsible for these charges if they are applied and are your responsibility as the customer.

5. Damages and Missing Packages

Woof Craft is not liable for any products damaged or lost during shipping. However, we want you to be happy with your purchase.

  • If your order arrives damaged: Please save all packaging materials and damaged goods, and contact the shipment carrier to file a claim.

  • If your order is lost: If your tracking information shows "Delivered" but you haven't received it, please check with neighbors or your local post office before contacting us at Sales@woof-craft.com.

6. Incorrect Shipping Addresses

Please double-check your address at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If an item is returned to us due to an incorrect address, the customer will be responsible for the reshipping costs.